Senior Technical Engineer/Senior Technical Lead
£45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home)
Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too.
Job Purpose:
The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further.
Operational Responsibilities:
Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead’s responsibilities include (but are not limited to):
- Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation
- Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments
- Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given
- Assist the Client Account Managers in creation of Statement of Works (SoW)
- Support other Technical Leads and internal teams where needed to ensure success
- Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth
Experience & Skills:
- Proven technical support experience in a similar environment
- Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies
- Experience of Azure Environment - Management, Design and Implementation
- Experience of Intune and Autopilot - Management, Design and Implementation
- Co-Pilot experience would be a bonus.
- Modern On-Premise infrastructure management – Current Windows Server versions & services
- Remote Desktop Services, Session Host, Connection Broker experience beneficial
- Network Infrastructure - Management, Design and Implementation
- Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge
- Understanding of incident and problem management, change and configuration management
- Understanding and experience with customer SLAs and KPIs
- Able to quickly learn and demonstrate a genuine interest in new technologies
- Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures
Professional Qualifications:
Industry standard qualifications are desirable e.g. Microsoft, Cisco
PAY, BENEFITS & WORKING HOURS
£45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.