Sales Engineer

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Developing Photonics business on a hybrid working from Wokingham, Berkshire office and home #WFH basis for an innovative engineering technology company renowned for solving challenging problems for blue-chip clients in the renewable energy, security, medical, transportation, aerospace and defence industries,

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The Internal Sales Engineer Photonics job itself where you will maintain existing business opportunities and grow new business opportunities by working with the Sales Manager/Field Sales team to build growth by developing existing and new customer opportunities.

To manage the incoming enquiries from customers/potential customers and to follow up as required to maximise sales. To pro-actively manage the order book and logistics interface between company and its customers and suppliers – from order entry to delivery, along with managing any post-delivery issues. 

More specifically:

• Quotations
• Qualify and understand the nature of the request for the quote
• Determine resale price and lead time, working with External Sales/ FAE as appropriate
• Enter quotation on Netsuite (CRM system)
• Ensure all quotations comply with existing regulations (ITAR, Export Compliance, etc.)
• Working with the External Sales team, convert quotations to orders and keep relevant teams and systems updated
• Manage customer order book:
• Ensure both customer and company have a clear understanding of the terms that are in place, including currency agreements
• Accurate processing of customer orders, ensuring that all orders comply with current legislation and Company guidelines
• Where required, work with ACP and suppliers to ensure export licenses are in place
• Proactively pre-progress and update open customer orders.
• Proactively informing customers and Sales teams when delivery dates change.
• Work with ACP and suppliers to ensure orders are delivered on time
• Regularly update customers with most recent lead time and use the drift report to highlight where customers should be placing new orders/additional business.
• Dealing with customer enquiries on existing and shipped orders
• Controlling and monitoring buffer, safety and consignment stock agreements, where these have been agreed with customers and management
• Managing post-sale issues, e.g. queries, complaints, RMAs and repairs
• Work with Field Sales team to proactively manage customer orders and contracts to ensure prices and lead-times are reviewed and renewed in a timely fashion (using drift report).
• Work with Field Sales team to establish and meet/exceed customers KPI’s. This may require KPIs to be created and agreed
• Work with Field Sales team to ensure NetSuite is kept up to date
• Understand the gaps in customer Whitespace and work with Field Sales team to fill in the gaps and create strategies to offer solutions
• Work with Field Sales team to promote sister companies and exclusive and strategic suppliers to the customers
• Work with Field Sales team to establish customers’ preferred communication routes but ensure we do not solely rely on email to build relationships
• Work with management to look for process/ways of working improvements that add value for the customer and company

More detailed job specification can be provided following application.

You will have

To be successful as Internal Sales Engineer Photonics here, you will have a healthy mix of the following:

• Physics degree
• Knowledge of photonics
• Understanding target markets
• Enthusiastic, experienced and successful salesperson with experience of working in a B2B sales environment
• Proven customer relationship management experience
• Demonstrable commercial awareness
• Proven negotiation skills
• Experience of MS Office and in-house systems
• Excellent written and verbal communication skills
• Data input accuracy
• Ability to establish effective working relationships
• Strong emphasis on attention to detail, accuracy and organisational skills 
• Ability to work well as part of a team

You will get

As an Internal Sales Engineer, you will enjoy a competitive salary of £25K-£35K + Package.

Package includes 10-13.5% Performance-related Bonus, Pension, Life Assurance

You can apply

To Internal Sales Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk  

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