Field Service Engineer

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Working for a reputable UK engineering company that is a marquee name in the heavy plant business. They are growing and will be a great employer for an experienced service engineer looking for a unique challenge.

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The Field Service Engineer job itself where you will carry out Machine Plant Diagnostics, Servicing and Repairs to Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing customers. You will work a sensible geographical territory to be agreed, for South-East or South-West dependent on your base depot and home location. 

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with JCB Manufacturer. The objective of this role is to provide the Customer with World Class customer service.

Duties:

  • Build strong and positive relationships with the customer
  • Build and document knowledge about the customer company and its technical operations
  • Feedback any important customer information to the company
  • To promote the organisation and brand to new and existing customers
  • To promote aftermarket products and services to the customer
  • To react to any customer needs quickly, effectively and efficiently
  • To carry out repairs to the highest standard to provide a “First Time Fix” to the customer
  • Possess excellent laptop computer technical diagnostics skills
  • Excellent operation of the PDA unit to input job information and write-up data
  • Continually look to develop yourself through Training Courses and other Medias available
  • Service and maintain Equipment to the Manufactures specifications
  • Maintain and improve our profile in the market place
  • Provide World Class Customer Service
  • Present a professional image at all times
  • Carry out all work practices in line with company health and safety policy
  • Meet and exceed customer expectations whilst maintaining profitability
  • Contribute to overall success through teamwork and good communication within the company

Additional information:

  • 40 hours working week, 08.00 – 16.30 hours, half an hour unpaid lunch break
  • Overtime; First 4 hours at time and a half rate, over and above first 4 hours double time rate
  • Call out; Initial payment of £50.00 normal working week, £75.00 bank holiday working week and £100.00 Christmas period for being on call, if called out any hours worked would be first 4 hours at time and a half rate, over and above first 4 hours double time rate 
  • Call out rota; Frequency of rota system varies from depot to depot and would be discussed during the interview process with the relevant Depot Manager

You will have

To be successful as Field Service Engineer, you must be apprentice-trained to C&G/NVQ 2 in plant engineering or equivalent plus:

  • Knowledge of the Plant industry environment or similar industry
  • Experience on hydraulic systems, open and closed-loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on plant machinery  
  • Remote working roles need to be technical specialists with industry experience to be able to work remotely independently and competently
  • Excellent understanding and deliverance of a World-Class service to the customer
  • Professional customer-facing skillset
  • Excellent ability to work under pressure with the flexibility to meet the needs of the customer

You will get

As Field Service Engineer, you will enjoy competitive salary, likely £25K-£30K Basic, £45K-£50K OTE

Benefits

  • Attractive rates of pay and overtime rates
  • Pension scheme; Auto enrolment and company
  • 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
  • Contributory medical insurance scheme
  • Death in service company life assurance
  • Merchandise purchases at cost
  • Sickness scheme
  • Perkz employee benefits
  • O2 employee benefits
  • Free car parking facilities
  • Occupational health
  • Learning and development programmes
  • Career progression

You can apply

To Field Service Engineer by pushing the button on this job posting (recommended), by sending CV in confidence to anthony@macstaff.co.uk , or if you prefer feel free to give me a call at 01275 331307.

Permanent
16 September 2020
FM/Maintenance
Service Engineer
England, Milton Keynes

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