Customer Support Coordinator

You will like

Coordinating service/maintenance from the Ibrox/Glasgow office for this respected global engineering firm with expertise in sustainable energy decarbonization and building performance.  They are an employer of choice, and this is a great opportunity to join people on their mission to create a better tomorrow.

You will like

The Customer Support Coordinator (Customer Service Coordinator) job itself where you will act in a customer support co-ordination role providing a single point of contact to both internal and external customers. Communication will be via Telephone, email & proactive alerts. Working to achieve optimum customer satisfaction at all times.

You will play a key front-line role in the Customer Support Team who strive to consistently provide a proficient high quality customer service to Strategic Account customers through strong customer relations with a thorough understanding of customer’s business requirements. More specifically:

  • Provide a single point of contact for all customers
  • Administrate data entry and system updates on internal and client systems
  • Deliver high quality support to customers in their critical periods, working to minimise down time in their business
  • End to end ownership of service tickets through to resolution and be accountable for customer support levels delivered
  • Oversee correct escalation of customer concerns
  • Increase the speed of resolution time for all enquires and service tickets
  • Aid customer retention
  • Liaising with FM teams as to any maintenance issues where these arise
  • Manage and report critical alarms from various systems

Working pattern: 8AM til 8PM on 4 days on 4 days off rota.   

You will have

To be successful as Customer Support Coordinator (Customer Service Coordinator), you will be an experienced customer service professional ideally from a helpdesk background with a flexible approach to work. 

The role requires a high level of customer service & the ability to communicate, working on your own initiative & performing consistently & efficiently. Plus a healthy mix of the following:

  • Excellent Customer Service skills with a strong customer focus
  • Willingness to be flexible & get involved in all areas
  • Self-Motivated & Self-disciplined
  • Excellent interpersonal skills, willingness to co-operate & work effectively as a member of a team & interact with other departments
  • Adaptable to change
  • Able to communicate fluently both orally & in writing
  • Eager to learn, dynamic, motivated, flexible & service-minded a team player who is capable of working independently or as part of a team
  • Good Knowledge of Microsoft Office
  • Complies with Health & Safety requirements
  • Good working knowledge of Customer Service
  • The ability to take ownership of issues & work to tight timescales
  • Experience of managing customer relationships
  • Ticket management from a service background
  • Excellent communicator
  • Background in working with systems

You will get

As Customer Support Coordinator, you will enjoy a competitive salary of £23.5K + £4.7K Shift Allowance = £28.2K + Package. 

  • 25+ days leave (rising)
  • 7.5% pension scheme (rising)
  • Company bonus & incentives
  • Competitive sick pay
  • Private healthcare
  • EV Salary sacrifice
  • Cycle to work scheme to £2K
  • Retail discounts

You can apply

To Customer Support Coordinator by pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk.

 

Permanent
23 February 2024
FM/Maintenance
Helpdesk
Scotland, Glasgow
£28.2K + Package (incl shift allowance)

The sky's the limit with

Macstaff

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