Technical Support Engineer

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You will like

Operating within a supportive technical support team with a hi-tech parking management solutions provider based at HQ in Swindon. They are known for innovative cloud based, technologies, are an employer of choice and you will keep your hardware & software skills sharp here. 

You will like

The Technical Support Engineer job itself where you will be delivering exceptional customer service in providing technical support and assistance to customers. More specifically:

  • Prioritising and managing a number of issues at any one time, taking ownership of those issues and seeing them through to resolution
  • Troubleshooting complex hardware and software issues
  • Working closely with the Group third line technical support team, building relationships to enable the timely resolution of any escalated issues
  • Providing simple step by step instructions both verbal and written
  • Supporting the field service team by providing technical support to engineers on site in a timely manner
  • Assisting with the testing and implementation of third party solution integration
  • Providing input into the design of technical solutions to address specific customer/business needs
  • Assisting the Technical Manager in testing and verifying new technologies, providing input into the Sales/Project teams to ensure best fit solutions
  • Delivering product training to customers and employees
  • Producing documentation to support training and new functionality
  • Providing on call support at weekends and 24/7 cover on a rota basis

You will have

As Technical Support Engineer you will have a healthy mix of the following:

  • Previous experience of working within the parking industry or in a field of related technology
  • Qualification in electronics/electrical engineering or computer science together with other accredited computer qualifications – a Linux qualification would be advantageous
  • A good working knowledge of networking fundamentals including routing, switching and security technology together with network deployment
  • Strong understanding of IP networking in layers 2-4 (TCIP/IP, Ethernet, VLANs, VLAN)
  • Confident in the use of Linux command line and Linux/Unix/Docker, SQL/Postgres data base
  • Prior experience in providing support using remote desktop applications and helpdesk software
  • Systematic and logical approach to troubleshooting and problem solving
  • Ability to produce clear documentation that can be easily followed by others
  • Enthusiastic, well organised, and flexible 
  • Full driving license with the ability to travel and stay away

You will get

As Technical Support Engineer you will enjoy a competitive salary to £32K + Package

You can apply

To this Technical Support Engineer job opportunity by pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk 

UK_MS

Permanent
15 January 2022
FM/Maintenance
Service Engineer
England, Swindon
£32K + Package

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