Technical Support Agent

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Working for an up-and-coming local company, Walsall based with family feel but impressive big brand client base. They specialise in aftersales, service and distribution of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and will be a great employer for an experienced customer service person to deal with aftersales.

You will like

The job is not ‘just call centre’ but is a key Technical Support Agent (call centre or contact centre) job dealing with aftersales support for customers of technical products and appliances. You will be communicating by phone & email, liasing between the customer, field service engineers, suppliers and manufacturers and assisting with spare parts ordering and parts distribution to engineers.  Specifically to identify products faults and corrective actions, offer technical advice, order & allocate parts, if cannot be resolved by phone, book couriers to collect for repair, and update the CRM system, i.e WIP job status changes on web-based job management system.

You will have

To be successful as Technical Support Agent you will have good experience in customer service contact centre, service desk or similar environments, ideally in engineering, electronics appliances or related technical industry.  OR an ex-engineer looking for an office based role would be great!  Geat work ethic and good work record in terms of attendance, punctuality.  You will need to be experienced with Microsoft products including Word and Excel. You will demonstrate excellent communication and customer service skills and ability to complete administration tasks quickly and accurately.  You will be a flexible committed team player and be able to think on your feet and thrive under pressure.

You will get

As Technical Support Agent you will ejjoy £18K-£20K PA, flexible full-time hours, and a rewarding permanent job in a supportive team and a successful company! 

You can apply

To Technical Support Agent by pushing the button on this job posting (recommended), by sending CV in confidence to anthony@macstaff.co.uk , or if you prefer feel free to give me a call at 01275 331307.

Permanent
3 September 2020
Electronics/Appliances
Customer Service
England, Walsall

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