You will like
Covering the South West patch within a top gun remote field service engineering team with a reputable environmental engineering instrumentation provider. They are known for innovative monitoring technologies, are an employer of choice and you will keep your mechanical electrical & controls skills sharp here.
You will like
The Field Service Engineer FSE job itself, covering the South West including sites in Bristol, Exeter & Bournemouth. You will provide service and support to your allocated cluster of sites, including all associated documentation & paperwork.
An essential element of the role is also to ensure strong communication lines are maintained with both external & internal customers for the duration of each contract from final commissioning & project sign off through to service contract.
More specifically:
- Management of allocated cluster of sites to make sure all elements of the service contract are provided in line with customer/contractual expectations/obligations i.e. deliver service and support to the desired level of quality, on time and within budget, updating the CRM with all required information
- Forge quality customer relationships by liaising professionally with customers when on site, i.e. how problems have been resolved, action taken to avoid further problems, etc. Ensure customers are aware at all times of ETA on site, any potential delays, issues, etc.
- Assist regional supervisor with accurate recording of stock by ensuring that all parts/consumables used on-site visits are recorded using the designated method.
- Seek out new business opportunities – e.g. service and repair work from new and existing customers
- Proactively review your work schedule to make sure customer expectations are met
- Proactively request training as & when required
- Ensuring that strong communication lines are maintained with external and internal customers
- Essential is a strong working relationship with the other service engineers to ensure all contracts are delivered within their SLA
- Attendance at regional service meetings
You will have
As Field Service Engineer FSE you will have a healthy mix of the following:
- HND/Equivalent in Electrical and Mechanical Engineering
- Experience with Instrumentation preferably industrial
- Proven track record in a supervisory management role
- Proven fault finding and instrument repair experience
- Full UK Driving Licence
You will get
As Field Service Engineer FSE you will enjoy a competitive salary of £30K-£32K Neg + Vehicle + Benefits
You can apply
By pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk
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