Membership Training Services Coordinator

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Working for a respected membership association and leading UK independent research and consultancy organisation, providing specialist services in construction and building services. This organisation are renowned as the benchmark in quality and clients can be assured of an independent approach and authoritative reputation. Membership is a high-value offering, with benefits ranging from online information libraries to consultancy, training, events and industry discounts; this will make ensure that you take a pride in your employer and very much enjoy this job opportunity!

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The Membership Training Services Coordinator job itself where you will play a key role in the smooth and efficient coordination and delivery of Membership Services, in particular the delivery of high-quality training.

As a Membership Training Services Coordinator your main duties will be:

• Contribute to organisational goal of developing and delivering high quality training and event experiences • Assist in the promotion of training, including developing promotional content for website and newsletters • Research potential new training offerings, including helping to identify new training courses and trainers. • First point of contact for all incoming training enquiries, establishing their training needs and identifying potential solutions • Proactively contact customers to identify training needs and contacts • Under supervision of Manager, produce training proposals based upon customer specific need and requirements • Take ownership of the scheduling and arranging of the annual calendar of open training • Coordinate logistics for delivery of training, including catering and appropriate instrumentation and equipment where required • Liaise with lecturers, speakers and external venues as needed • Co-ordinate the virtual delivery of online training courses and events • Oversee day to day course management, capturing relevant data and records • Process customer orders, including bookings, production of invoicing, taking payment, confirmations, certification and course closure in line with quality procedures • Assemble delegate training materials Job Description –Membership Training Services Coordinator Page | 2 • Review and action customer feedback, actioning opportunities for improvement • Archive training materials and course data • Produce training statistics and reports from CRM as required • Regular maintenance and update of records on the CRM system Additional Membership Services • Contribute to the successful administration and delivery of wider Membership Services department • Support other colleagues during periods of high demand • Maintain a good working relationship with all departments • Undertake activities in accordance with quality procedures and ISO 9001  

This is an office-based role (Bracknell or Preston) working 37 hours per week, Mon – Thursday 8.30 am-5 pm and on Friday 8.30 am-4.30 pm.

You will have

To be successful as Membership Training Services Coordinator you will have a healthy mix of the following: 

• Previous experience of training or event management (desirable) • Good knowledge and experience in operation of digital meeting and conferencing platforms (such as TEAMS, GoTo platforms) (desirable) • Knowledge of Microsoft Office packages – PowerPoint, Word, Excel & Outlook • Experience of working on multiple inhouse software systems • Good verbal and written skills with ability to draft text • High performing customer service skills preferably in a B2B environment • Confident communicator, when dealing with customers, staff and stakeholders • Excellent telephone manner • Ability to engage individuals at all levels • Excellent organisational and administration skills • Highly organised with strong attention to detail • Good problem-solving skills • Ability to work on own initiative as well as part of a team • Eagerness to achieve targets

You will get

As Membership Services Manager you will enjoy a competitive salary to £23K + Package

Benefits include Pension Scheme, 26 Annual Holidays (pro-rata) and additional 8 Bank Holidays etc.

You can apply

To Membership Services Manager by pushing the button on this job posting (recommended), or by sending CV in confidence to anthony@macstaff.co.uk 

UK_MS

Permanent
30 November 2021
Manufactucturing/Production
Office Support
England, Bracknell
to £23K + Package

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Macstaff

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