Membership Services Assistant

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Working for a respected membership association and leading UK independent research and consultancy organisation, providing specialist services in construction and building services. Bracknell, Berkshire and Preston Lancashire, office locations are available. This organisation are renowned as the benchmark in quality and clients can be assured of an independent approach and authoritative reputation. Their wide range of services to help companies improve the design, build and operation of buildings and a unique blend of product testing and market research helps manufacturers gain the relevant certifications and plan marketing strategies.  Membership is a high-value offering, with benefits ranging from online information libraries to consultancy, training, events and industry discounts; this will make ensure that you take pride in your employer and very much enjoy this job opportunity!

You will like

The Membership Services Assistant job itself where you will assist with the smooth and efficient delivery of  Membership Services. More specifically:

• Receiving, responding, and satisfying customer enquiries and requests by email, telephone, web or in person • Timely processing of  publication orders, through to despatch, in line with business delivery targets • Invoicing and supporting day-to-day book sales and library loan services • Regular maintenance and update of records on the CRM system and/or any other relevant in-house software • Responding to member enquiries of bookshop orders by phone for the membership department as necessary • Cataloguing, classifying and collating library entries • Maintaining departmental public access areas and displays, ensuring materials are stored and orderly throughout the Information centre Membership Services • Arrange and set up training/meeting rooms to support the delivery of training on-site • Assemble training materials and delegate packs as required • Support onsite training, receiving of delegates, refreshments and catering requirements • Contribute to the successful administration and delivery of wider  Membership Services department • Support other colleagues during periods of high demand • Maintain a good working relationship with all  departments • Undertake activities in accordance with the  quality procedures and ISO 9001:2015

This is an office-based role (Bracknell or Preston) working 37 hours per week, Mon – Thursday 8.30 am-5 pm and on Friday 8.30 am-4.30 pm.

You will have

To be successful as a Membership Services Assistant you will have a healthy mix of the following: 

• Experience in an information environment (desirable) • Good verbal and written skills • Good attention to detail • Excellent customer service skills • Good communication and team working skills • Computer literate, with experience of Microsoft packages • Excellent telephone manner • Confident to engage individuals at all levels • Ability to work on own initiative as well as part of a team • Self-motivated, and willing to achieve agreed targets and timeframes • Flexible, with an adaptable approach to duties and requirements

You will get

As Membership Services Assistant you will enjoy a competitive salary of £21K + Package

Benefits include Pension Scheme, Life Assurance – 4 times annual gross reference salary (after confirmation), 26 Annual Holidays (pro-rata) and additional 8 Bank Holidays etc.

You can apply

To Membership Services Assistant by pushing the button on this job posting (recommended), or by sending CV in confidence to 


2 December 2021
England, Bracknell
£21K + Benefits Package

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